Following are all the posts made to the WinHlp-L list during the incident regarding the possibility of a $700 rebate from Blue-Sky Corporation. The situation was made somewhat clear over the next few days ...
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Subject: RoboHELP 2000 Special Edition offer that seems to want to pay me $201 and give me the software.... |
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Subject: The $700 rebate offer from Blue Sky - follow up Sent: 11/4/1999 7:26:33 PM From: Windows Help Compiler (WINHELP) Discussion List on behalf of Sharon Burton-Hardin -------------------------------------------------------------------- I have a really bad taste in my mouth. I just got off the phone with BS and it turns out that the special offer I was sent in the mail yesterday that entitles me to $700 is the EXACT offer that is on the web, available to anyone. It smells of bait and switch. Really smells. I am (We are) being offered something special that is a good (and stated several times that this offer is only available to selected customers) deal but it is the EXACT deal that anyone who logs on to their website gets! Deceptive, at the least. It just smells really bad. Perhaps actionable but I am not an attorney, nor do I play one on TV. If I wasn't deeply in the middle of more than my share, I would send it all to my attorney and have him take a look at it. It seems, well, wrong, if not actually illegal. If I am being offered something special for being a customer, then it shouldn't be the exact offer anyone gets. Then again, this may well be a statement about my value as a customer. sigh. All words are my opinion. sigh. sharon Sharon Burton-Hardin President of the Inland Empire chapter of the STC www.iestc.org Anthrobytes Consulting www.anthrobytes.com Check out www.WinHelp.net! See www.sharonburton.com! |
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From: William Swallow <WSWALLOW@COMMSOFT.NET> To: <WINHLP-L@ADMIN.HUMBERC.ON.CA> Sent: Friday, 05 November, 1999 10:35 AM Subject: Re: The $700 rebate offer from Blue Sky - follow up It sucks but it's not illegal. Sure, it would be great to get special deals as paying customers, but there's nothing stopping them from providing the | same offer to someone else (at least not without signed agreements stating such). It's what justifies and drives the marketing machine. Welcome..... to... the machine... (a little Floyd always works on a Friday) Bill Swallow Technical Writer Aptis Inc. a subsidiary of Billing Concepts phone: 518.433.7698 fax: 518.433.7680 <mailto:william.swallow@aptissoftware.com> <http://www.aptissoftware.com> |
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Subject: Re: The $700 rebate offer from Blue Sky - follow up Sent: 11/5/1999 2:26:48 PM From: Windows Help Compiler (WINHELP) Discussion List on behalf of Sharon Burton-Hardin -------------------------------------------------------------------- Yes, but it is very misleading. We are valued customers and we are being offered this deal that is only available to valued customers. Except it is the same offer that anyone gets, so it is not actually a special offer. It really makes me angry. This particular marketing thing really irritated me. Much more than others have in the past. This seems to be a deliberate misdirection/perhaps outright falsehood. I hope the new CEO changes the _really_ sleazy marketing stuff. But the machine can be so compelling... My opinions. sharon Sharon Burton-Hardin President of the Inland Empire chapter of the STC www.iestc.org Anthrobytes Consulting www.anthrobytes.com Check out www.WinHelp.net! See www.sharonburton.com! |